Select one from each group to filter all views — defaults: All Users · Last 24 Months
Legacy ArchiveShowing legacy users with no recorded login to the new platform. Excluded from Platform Active view per LMS strategic briefing methodology.
LMS Executive Dashboard
Sonatype Learn
Customer Success leadership view — All users · Last 24 months
Customer & Partner
External Engagement
Enrollment trends, completion rates, and user profile deep dive
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enrollments
→
Internal
Sonatype Teams
Department activity, completion rates by team, and internal course popularity
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enrollments
→
All Data
Full Platform View
Combined trends across all users, branches, and courses on Sonatype Learn
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total records
→
By Company
Company Leaderboard
Top companies by users, completion leaders, enrollment intensity, and recent activity
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tracked companies
→
Period Comparison
Enrollments
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Prior: —
Completions
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Prior: —
Logins
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Prior: —
Customer & Partner EngagementAll Users
Total Enrollments
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— companies
Completions
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Rate: —
In Progress
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Active learners
Not Yet Started
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Enrolled, no activity
Monthly Enrollment & Completion Trend
Enrollments
Completions
In Progress
Status Breakdown
External enrollment records
Top 10 Courses by Completion
Company-level leaderboard is available in the By Company view
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👥
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Unique Users
External learners
📘
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Avg Completions
Per user
📱
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Mobile Learners
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🏆
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Top Completions
Single user high score
Completion Volume per User
How many courses each learner has completed
Users by Job Title Group
Role families where job title provided
Completion Rate by Job Title Group
Enrollments by Segment
Job Title Group Analysis
Grouped from raw job titles — note: 80%+ of users have no title on record
Title Group
Users
Enrollments
Completions
Rate
Top 10 Most Active Learners
Ranked by completions
#
Username
Company / Domain
Title
Completions
Enrolled
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Investigation RequiredZero-progress enrollments detected — enrollments where no course content has been opened. A large spike on May 12, 2024 strongly suggests a bulk auto-enrollment artifact from the platform migration. See charts below for course and date breakdown.
Not Started (Enrolled)
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0% progress, never opened
Migration Day Spike
—
— of not-started on May 12
Bulk-Enrolled Users
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5+ not-started enrollments
Top Course (Not Started)
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enrollments
Top 12 Courses by Not-Started Enrollments
Top courses most affected by auto-enrollment artifact
Not-Started Enrollments by Date
May 12, 2024 spike = platform migration day
Recommended Actions
Based on this enrollment anomaly analysis
Action
Scope
Priority
Audit top courses for auto-enrollment settings — verify enrollment was intentional
Docebo Admin
High
Tag May 12, 2024 bulk enrollments as migration artifacts; exclude from completion rate calculations
BI / Reporting
High
Export users with 5+ not-started enrollments for targeted re-engagement outreach
Customer Success
Medium
Review "Completed at 0%" records — flag as legacy migration artifacts, separate from post-launch metrics
Unique learners per organization — hover for completion rate
Enrollments vs. Completions
Enrollments
Completions
Unique Users
Completion Leaders
Companies with ≥15 enrollments, ranked by completion rate
Enrollment Intensity
Enrollments per user — organizations with ≥5 learners only
Recent Activity — Last 90 Days
Companies with the strongest recent learner engagement (always relative to today's data)
Company
Active Users
Last Enrollment
Completion Rate
Key Insights
Revenue ImpactDocebo engagement joined to Salesforce renewals/expansion · active users only—
Directional Only
Match coverage between Learn enrollments and Salesforce accounts is below
the ~60% reliability threshold. Treat every figure on this tab as
directional, not a precise revenue figure.
Match Coverageⓘ
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enrollments matched to an account
Aggregate NRRⓘ
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Won renewals only
At-Risk Accountsⓘ
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Renewal <90 days, weak engagement
Engagement / NRR Correlationⓘ
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Completions per active user vs NRR
Renewal Rate by Engagement Tierⓘ
Won / (Won + Lost) among decided renewals, by completions-per-active-user tier
Expansion $ per Active Learner by Tierⓘ
New ACV on renewal opportunities, normalized by active learners in tier
Pre-Renewal Engagement (90–180 Days Before Subscription End)ⓘ
Mean completions & active users in the pre-renewal window, split by outcome
Key Insights
At-Risk Accountsⓘ
Renewal inside 90 days, with zero engagement or a declining login trend — sorted by ACV
Account
Renewal Date
ACV
Engagement Tier
Flag
Top Unmatched Companies (by Enrollment Count)ⓘ
Not resolved by exact-match or COMPANY_SFDC_OVERRIDES — candidates to hand-add to the overrides dict
Company (Docebo)
Enrollments
Learning Engagement vs. Revenue
Salesforce Account ARR & open pipeline joined to Docebo engagement · all customer accounts · no Account ARR data yet
Engaged Accountsⓘ
—
of all customer accounts
ARR Held by Engagedⓘ
—
of total ARR
Pipeline Held by Engagedⓘ
—
of total open pipeline
Avg ARR Multiplierⓘ
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engaged vs. not-engaged accounts
Engagement Rate by Account Sizeⓘ
Share of accounts in each ARR band that are Learn-engaged
Pipeline-to-ARR by Size Bandⓘ
Open pipeline as a % of ARR, engaged vs. not-engaged accounts
Not resolved against the Account ARR export — candidates to hand-add to ACCOUNT_SFDC_OVERRIDES
Company (Docebo)
Enrollments
CSM ImpactLearn engagement rolled up by account owner (Salesforce "Segment CSE") · QBR-ready, per-rep—
Reps Trackedⓘ
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with an assigned book
Avg Engagement Rateⓘ
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across tracked reps
At-Risk Accountsⓘ
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Across all reps' books
Accounts w/ Assigned Repⓘ
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of total accounts
Engagement Rate Leaderboardⓘ
Top 15 reps by % of book that's Learn-engaged
Engaged ARR by Repⓘ
Total book ARR vs. ARR held by engaged accounts, top 10 reps by book size
Full Rep Leaderboardⓘ
All reps with an assigned book — sorted by engagement rate
CSM
Accounts
Engaged
Engagement Rate
Book ARR
Engaged ARR %
At-Risk
Key Insights
Customer HealthSalesforce "Customer Health Score" cut against Learn engagement, ARR and renewal outcomes—
Read This First
Health score and Learn engagement both rise with account size, so the headline
engaged-vs-not gap is partly a size effect — the size-banded chart below is the
controlled version of it. Nothing on this tab establishes causation in either direction:
a healthy account may simply be the kind of account that also invests in enablement.
Accounts Scoredⓘ
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of all customer accounts
Mean Score, Engagedⓘ
—
vs. not-engaged accounts
Green Share, Engagedⓘ
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vs. not-engaged accounts
Unhealthy & Unengaged ARRⓘ
—
yellow/red, zero Learn activity
Learn Engagement Rate by Health Bandⓘ
Share of each band's accounts that are Learn-engaged
Health Mix: Engaged vs. Not-Engagedⓘ
Band composition of scored accounts, engaged vs. not-engaged
Mean Health Score by Account Sizeⓘ
Engaged vs. not-engaged within each ARR band — size held constant
Renewal Outcomes by Health Bandⓘ
Logo renewal rate, ACV retention and NRR across decided renewals
Health Mix by CAPdb Gradeⓘ
Band composition within each grade, including the unscored cohort
Key Insights
Health Band Detailⓘ
Accounts, revenue and engagement within each band
Band
Accounts
ARR
% of ARR
Avg ARR
Open Pipeline
Learn-Engaged
Engagement Rate
Renewal Detail by Health Bandⓘ
Decided renewal opportunities from the renewals export, grouped by the account's health band
Band
Decided
Won
Renewal Rate
ACV Retention
NRR
Expansion (New ACV)
Enablement Targets — Unhealthy & Unengagedⓘ
Yellow/red accounts with zero Learn activity — sorted by ARR